Items purchased online can be returned within 30 days from the purchase date for store credit in the form of a DB Credits. You can return items in-store or by mail/courier.

To start a return by mail, contact us at sale@dudebestie.com with your order number or proof of purchase. Our team will respond within 3-5 business days with return instructions.

Please note:

• You are responsible for return shipping costs.
• We recommend using a trackable shipping service as we are not liable for lost packages.
• Items sent without prior authorization may not be accepted.
• Upon receiving and verifying the returned item(s), we will issue store credit for the item’s purchase price (excluding shipping costs). The gift card will be valid for a year from the date of issue!.

• Items can be exchanged in-store within 30 days of purchase with proof of purchase (e.g., order confirmation email).
• All exchanges are final. Exchanged items cannot be returned or exchanged again.

• Items purchased in-store can be exchanged only within 14 days of purchase with proof of purchase (e.g., receipt).
• No returns will be accepted for in-store purchases.
• Items from selected third-party brands or marked as non-exchangeable are not eligible for exchange.
• All exchanges are final. Exchanged items cannot be returned or exchanged again.

To be eligible for return or exchange, items must be:

• Unworn, unwashed, unused, and unmarked.
• With tags attached and in original packaging.
• Items sold as part of a set must be returned as a complete set.

The following items are final sale and cannot be returned or exchanged:

• Items purchased on sale.
• Gift cards, socks, eye masks, face masks, drinkware, stationery, and personalised products
• Products from selected third-party brands and items marked as non-returnable.
• Purchases made with store credits issued from refunds are final.

If you receive a defective, damaged, or incorrect item, please email us at sale@dudebestie.com within 7 days of purchase with details and photos if possible.

We will cover the return shipping costs for defective or incorrect items.

Depending on the issue, we may offer a replacement, store credit, or a refund.

• We do not provide cash refunds or refunds to your original payment method.
• All refunds will be issued as store credit in the form of a DB Credits.